Welcome to BioActive-NZ1984. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Privacy Policy
We are committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2018 (PDPA).
Data We Collect
- Personal Information: Name, address, phone number, email
- Order Information: Purchase history, payment methods (excluding credit card details)
- Technical Data: IP address, device type, browsing behavior, cookies
Purposes of Data Use
- To process and deliver orders
- To improve our website and customer service
- To send promotional materials (with prior consent)
- To comply with legal requirements
Data Sharing
We may share data with:
- Shipping and logistics partners
- Technology and payment providers
- Legal authorities (when required by law)
Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent
- Object to processing
- File complaints with the PDPC
Security and Retention
We implement strong physical and digital safeguards. Data is kept only for as long as necessary for the above purposes.
Cookies
Our site may use cookies to enhance your experience. You may disable cookies in your browser settings.
For more details, please see our full Privacy Policy.
2. Refund & Return Policy
If you receive a damaged or incorrect item, you may be eligible for a refund under the following terms:
Return Period
- Request must be made within 7 days of receiving the item.
Return Conditions
- Item must be unused and in original condition
- Include original packaging and receipt/order number
- Full refund for company errors (e.g., wrong or defective item)
Non-returnable Items
- Sale or promotional items
- Used or mishandled products
- Opened dietary supplements or cosmetics
How to Return
- Contact our support team
- Provide a photo of the item and your order number
Refund Timeline
- Processed within 7–14 business days via the original payment method
3. Payment Terms
We provide a variety of secure and convenient payment methods:
Accepted Methods
- Credit/Debit Card (Visa / MasterCard)
- Bank Transfer
- e-Wallet (e.g., TrueMoney Wallet, ShopeePay)
- Cash on Delivery (COD in select areas)
Payment Confirmation
- Bank transfers require proof of payment via the designated form
Late Payments
- Orders not paid within 48 hours may be automatically cancelled
Taxes and Fees
- All prices include VAT. No additional charges will be added beyond those confirmed in your order.
4. Shipping Policy
We strive to deliver your order promptly and safely:
Free Shipping
- Available for orders of 1,500 THB or more
- Orders below 1,500 THB incur a 40–60 THB fee (based on weight and location)
Delivery Timeframes
- Bangkok/Metro: 1–3 business days
- Other Provinces: 3–5 business days
- Remote Areas: 5–7+ business days
Delivery Partners
We use trusted couriers including Kerry Express, Flash Express, SCG Express, and Thailand Post.
Tracking
Tracking numbers will be sent via LINE, Messenger, SMS, or email, and can be tracked 24/7.
Damaged/Lost Shipments
Report any issues within 3 days. We will investigate and may resend or refund your item according to our return policy.
Other Conditions
- Once handed to the courier, the shipping address cannot be changed
- The company is not liable for incorrect information provided by the customer
5. Contact Information
For inquiries or to exercise your rights under our policies, please contact:
BioActive-NZ1984 Co., Ltd.
📧 Email: shop@bioactive-nz.com
📞 Phone: 02 124 3105
🕘 Business Hours: Monday–Friday, 09:00–18:00