Refund Policy
Our company is committed to providing the best customer experience. If you receive an incorrect or damaged product due to shipping, you may request a refund under the following conditions:
1. Return Period
Customers must request a return within 7 days from the date of receipt.
2. Return Conditions
• The product must be in its original, unused condition
• It must include original packaging and proof of purchase (receipt/order number)
• For products returned due to company error (e.g., incorrect model or defective item), a full refund will be issued
3. Non-returnable Items
• Discounted or promotional items
• Products that have been used or damaged due to misuse
• Opened dietary supplements or cosmetic products
4. Return Procedure
Customers must contact our customer service team via email or other designated channels and provide:
• A photo of the product
• A receipt or order number
5. Refund Process
Refunds will be processed within 7–14 business days via the original payment method used.
Payment Terms
To ensure customer convenience, the company provides multiple payment options with clear terms as follows:
1. Payment Methods
• Credit/Debit Card (Visa / MasterCard)
• Bank Transfer
• e-Wallet (e.g., TrueMoney Wallet, ShopeePay for Marketplace purchases)
• Cash on Delivery (COD) – available in select areas only
2. Payment Confirmation
For bank transfers, customers must submit proof of payment via the payment confirmation form or a channel designated by the company.
3. Late Payment Conditions
If payment is not completed within 48 hours of placing the order, the company reserves the right to cancel the order without prior notice.
4. Taxes and Fees
All product prices include Value Added Tax (VAT).
No additional charges will be imposed beyond those specified in the order confirmation.
Contact Us
If you have any questions or need assistance regarding our business policies, please contact us at:
Email: shop@bioactive-nz.com
Phone: 02 124 3105 (Business hours: 09:00–18:00)